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- We always do our best to make sure your holiday arrangements are satisfactory and we accept liability for, but only to the extent if any loss or damage sustained by you as a result of our gross negligence or that of our employees. However, we cannot accept liability of whatever nature for the acts, omissions or defaults, whether negligent or otherwise, of those principals providing services in connection with your holiday pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom we have no direct or exclusive control. We do not accept any liability in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, including but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or any authorities, accidents to or failure of machinery or equipment or failure by the client to obtain a passport, visa or proper vaccinations.
- Except where otherwise stated, a deposit of AU$100.00 per person is due within 7 days of booking confirmation. The balance of the total cost is due no later than 60 days prior to departure (or such later date as shall be specified in writing Surf Taiwan). Failure by the client to pay the said deposit and/or balance by the due date will entitle Surf Taiwan to cancel all bookings made whereupon the deposit paid by the client shall be forfeited. Late payments and/or bookings received 21 days or less prior to departure will incur an AU$40 late booking fee.
- When clients are booked by one group leader, all correspondence will be sent to the group leader, not to each individual client unless each client contacts us directly with contact details and requests personal notification.
- Late payment by any member of a group will delay the issue of documents for all members of that group.
- If booking forms complete with passport details are not received with final payment, an AU$40 fee will be charged. Please ensure that all names are spelled correctly as per passport.
- Any cancellation made by a client must be received in writing. The following cancellation fees apply:
- If the written cancellation is received by Surf Taiwan not later than 60 days prior to departure, the complete deposit is non-refundable.
- If the written cancellation is received by Surf Taiwan after 60 days but not less than 30 days prior to departure, the complete deposit is non-refundable and a 50% cancellation fee applies to all other monies received by the company.
- If the written cancellation is received by Surf Taiwan within 30 days of the departure date, the company shall not be obliged to refund any monies whatsoever.
- Refunds are not available for any tours, accommodation, or any other travel service not utilized.
- Amendments to individual itineraries will be made on notification from the client if possible within the rules and conditions of the principals. A fee of $40 per amendment will be charged to cover administrative costs, in addition to any charges levied by the principals. An amendment constitutes a change to an existing booking.
- Surf Taiwan shall not be liable in the event, due to climatic conditions; that satisfactory surf is unavailable or that surf is of too great a magnitude for a client to participate in such activities. The passengers shall comply with the instructions of the principals at all times. No passengers shall remain on a tour while their status or mental or physical condition is, in the opinion of the principal, such as to render them incapable of caring for themselves and nor shall any passenger make themselves objectionable to other passengers or become a hazard to themselves or other passengers and the company will not be responsible for expenses by such persons precluded from completing the tour for these reasons.
- Travel insurance is strongly advised to cover loss of deposit and cancellation fees, baggage and medical expenses. Travel insurance will also cover monetary loss due to unexpected trip interruption beyond your control.
- Any additional personal expenses incurred as a result of delay including delay from mechanical breakdown will be the responsibility of the passenger. Refunds are not available for tours, accommodations, or any other services not utilized. This is where travel insurance is beneficial.
- Cost not included in tour price: excess baggage; personal spending money; travel insurance; airport departure taxes; passport and meals.